The National Health Insurance Agency of Kazakhstan was founded in order to ensure and sustain health care after the breakdown of the Soviet Union. Its expenditures were designed to be covered by the employees’ and employers’ contributions as well as by the local governments, responsible for contributions for the unemployed. The employees working in health insurance faced an increasing demand with regard to their functions and activities. The project was designed to formulate and implement a training concept for the personnel of the National Health Insurance Agency to enhance human resource capacities according to the growing demands. Due to external factors, which EPOS could not influence, the project was terminated before the originally planned schedule.
EPOS Health Consultants was instrumental in setting up a centre for continuing education at the National Health Insurance Agency and in developping a concept for short, medium, and long term continuous education including operational planning and cost estimation according to current and future job requirements. A study tour to Germany was organised for key personnel of the Centre for continuing education to familiarise them with human resources development programmes within the German health insurance system. Potential trainers were identified and training seminars for the personnel of the Health Insurance Agency were initiated.